At Align
we believe wellness begins with a feeling. And we have created that feeling in a revolutionary new concept and flagship space that interlaces the best in medical foot health, within a luxury clinic, boutique, and spa environment. Featuring Canada’s first medical Footcare Spa, a private custom-fit footwear fitting room, a boutique, and even a catwalk. Bespoke experiences, in-depth consults, tech-designed products, and indulgent treatments by our highly skilled and diverse medical team of Align Clinicians, offer clients their healthiest, strongest, most beautiful feet. Our respect and love for the brand create a workplace like no other. For us, it is fulfilling to be aligned with exquisite craftsmanship, healthy fashion, and beauty. We hold ourselves and our co-workers to very high standards. We are actively searching for the next Client Experience Coordinator to join the team and be part of the growth and excitement.

The Role
Client Experience Coordinators
hold the critical position of embodying the Align brand in each and every client interaction. Each is an excellent communicator and positive brand ambassador. His or her passion for Aligned Life Core Values is conveyed in every conversation. The love of building a clientele by developing relationships and fostering pleasurable experiences and exceeding personal bests is in their skillset. They set the tone for the client’s entire holistic foot health circuit by hosting guided tours, booking appointments, shoe shopping, client education, check-out, and maintaining continual client contact throughout their lifetime experience. Their impeccable organization, excellent communication and entrepreneurial spirit ensure the Align flagship is running smoothly.

About the Ideal Candidate
We are looking for an upbeat, positive person with previous retail client service, point-of-sale and administrative experience. A detail-oriented, goal-directed achiever. A person who brings a passion for inspiring repeat business by creating exceptional client experiences both online and in-store. The candidate must be tech-savvy, can quickly and effectively operate Microsoft Windows and Office, as well as quickly learn new clinic & spa-specific software. Strong verbal and written communication skills are a must. Interest in fashion is a must. Experience in medical administration and health insurance billing is a bonus. Training is provided. Align is an ideal fit for the candidate who has a progressive attitude towards well-being, would like to work in a bright, trendy, and highly personable environment, and can appreciate our teamwork tenets of positivity, mutual respect, and open communication.

What We Offer
We are committed to developing candidates who share Aligned Life Core Values and have the passion and ability to play a key role by building and delivering a superior service experience to our discerning clientele. We are in the business of building long-term relationships with our clients and team, alike. Stay and build a long-term career with our company because we recognize, promote, and reward exceptional talent with:

  • An inspiring, sunlight-filled space, and a tech-focused professional work environment
  • Working with a close, dynamic, motivating team
  • A competitive compensation program
  • A collaborative environment supported by team reward opportunities
  • A career roadmap for promotion from within
  • Computer-based and face-to-face training opportunities
  • Ongoing support from your internal coach, focused on your success
  • Gratis on designer footwear, Align Orthotics, and the Footcare Spa
  • Paid vacation and Personal Paid Days
  • A generous benefits plan including added gratis with our brand partners
  • $18-$23 per hour

Responsibilities of the Position
Client Experience Coordinators will be accountable to:

  • Guide clients through their ongoing foot health journey, from one step to the next in their tour, bookings, ensuring they know what to expect and their expectations are exceeded, keeping ahead of their next step in our process flow, anticipating and responding quickly to client’s needs
  • Manage current client base by cultivating relationships and engaging existing clients at higher levels
  • Execute proactive, strategic outreach to position and realize future client opportunities and exceed client expectations
  • Support and align with key business initiatives, new product drops, events, product launches
  • Book client appointments by educating and guiding them through the process of Align's holistic circuit
  • Personal, guided client healthy shoe shopping
  • Client check-out and daily cash count
  • Ensure all activity enhances the brand, including product presentation, visual merchandising, and proper stock organization
  • Personal Leadership: Work as a team and partner with colleagues to ensure a consistent exceptional client experience and contribute to a positive environment
  • Remain current on industry news, company updates and complete provided training to better serve clients
  • Exhibit passion and enthusiasm as an Align Brand Ambassador by modeling elegance through an appropriate wardrobe and presence
  • Be brand-aligned and self-directed, with an entrepreneurial spirit

Required Qualifications

  • A charismatic, congenial personality who can deliver luxury client service
  • Demonstrated ability to create and develop lasting and meaningful client relationships that result in consistently exceeding results
  • Can uphold Align's teamwork tenets of positivity, mutual respect and open communication
  • Ability to communicate effectively, professionally and courteously, in-person, on the phone, and digitally
  • Ability to work patiently and cooperatively with a variety of clientele
  • Superior attention to detail and unapologetically organized, clean and tidy
  • Proven ability to self-initiate, self-problem-solve, and self-prioritize
  • Quick learner who can efficiently, effectively and independently complete work under minimal supervision
  • Willingness to continue to learn and adapt in an evolving role
  • Proficiency or capability in using technology and learning and using a Client Relationship Management software
  • Minimum of 45 w.p.m. typing experience and Microsoft Office skills
  • Saturday availability

We thank all applicants for their interest, but only those selected for the interview will be contacted. This position is for a true gem. And we truly hope we find you.